As more of our shops open their doors we want to remind you that your safety and well-being continue to be our top priority. So, when the time is right, we are ready when you are.
As part of Swan Centre’s ongoing commitment to health and safety procedures, we’ve taken several precautionary measures to prevent the spread of the virus such as an increased frequency of cleaning regimes, especially at ‘touch points’ such as door handles, toilets and hard surfaces.
We continue to take daily advice from the relevant authorities and will update customers with any further developments. Everyone who works here has been thoroughly briefed on the steps to take to best keep themselves and customers protected, and we advise all our customers to follow the guidance issued by the Government, its Chief Medical Officer and Public Health England which you can see here www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public.
When visiting Swan Centre, it may look a little different from normal. There will be new rules to adhere to, but don’t worry. We have put together some FAQs for you to read before visiting the centre so that you know what to expect.
Q: Is Swan Centre open?
A: Yes, Swan Centre is open Monday – Saturday | 9.00am – 5.30pm | Sunday | 10.00am – 4.00pm
Q: What is open at Swan Centre?
A: Please keep an eye on our website for details of the stores that are open as this will change regularly in line with government regulations and retailers’ own policies.
Q: Are all entrances in the centre open?
A: Yes. All entrances are open, but we encourage all our customers to stay at least 2m apart.
Q: Is social distancing in place in the centre?
A: Yes. Please make sure you keep 2m away from other shoppers while visiting Swan Centre. There will be a queuing system in place for shops. If possible come early or late to avoid the busy periods.
Q: Is the car park open?
A: Yes. Our car park is currently free of charge. In busy periods, please use the stairway out of the car park near the Sainsbury’s lifts. At the bottom on the staircase turn left and this will lead you back into the centre.
Q: Are the toilets open?
A: No. The public toilets are closed at the moment to ensure social distancing rules can be adhered to. However Sainsbury’s toilets are open and we expect to have our public toilets in operation again when the majority of shops reopen in June.
Q: Is the public seating still available at the moment?
A: The benches in the open are in use, but limited to one household at a time.
Q: Have you increased cleaning at Swan Centre?
A: Yes. We have a new cleaning regime that ensures that the centre is regularly sanitised.
Q: Am I required to wear a face mask when visiting Swan Centre?
A: In accordance with government guidelines, we strongly suggest that you wear a face mask or face covering when visiting Swan Centre.
Q: Can I shop with my family?
A: If you need to shop with other members of your household, you can do so. However, in a bid to reduce the spread of coronavirus and to enable social distancing to take place, it is advisable that, when possible, you shop alone.
Q: Are the lifts still in use?
A: Yes. The lifts are in use. Please only use them on your own or with members of your household and prioritise elderly and disabled riders first. In busy periods, please use the stairway out of the car park near the Sainsbury’s lifts.
For the most up to date information on our individual shops and steps we are taking please visit our Facebook page >>